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Dear Client,

From June 1st 2019 we're going to be making significant changes to all Smart hosting services. These changes are to align the services we deliver around our vision of creating the best hosting company possible and to lay the groundwork for the migration to our all-new clustered hosting architecture, slated to start over the summer.

These changes won't come in to effect until your next renewal on or after June 1st 2019.

High Level Summary
Reseller hosting
Plans are losing "Unlimited" disk space but they are gaining the ability to buy blocks of cPanel accounts and extra disk space. This will allow for more flexibility and help with planning for the future.
Shared hosting
Plans still have an unlimited option (for files that relate to your website) at £9.99/month.
VPS
CPU and storage prices are increasing to reflect the newer, more expensive (but faster and more reliable) costs associated with running the new platform. IP's are dropping in price.
Backups & Disk Usage
Softaculous and Installatron backups will be moved to dedicated offsite hardware and not count towards your disk usage.
Full details are listed below for each of your plans but please read on below why we're making these changes.

New Resource Limits

On your next renewal on or after June 1st 2019 your hosting plan will be converted to the smallest and cheapest plan it can fit on to ensure uninterrupted service. Currently that looks like this;

Shared Hosting Change Summary

shared-hosting.com (Annually)
Next renewal on or after June 1st 2019: 1st January 2020

Current Usage Proposed New Plan
Standard Standard Premium Premium Plus
Disk Space 1MB 5GB 10GB Unlimited
Unique Websites 1 2 10 Unlimited
MySQL Databases 0 20 50 Unlimited
Free/Unlimited Email accounts, SSL Certificates, Standard Backups Daily Backups, Email accounts, SSL Certificates Daily Backups, Email accounts, SSL Certificates Backups Pro, Email accounts, SSL Certificates
Resources 512MB RAM 512MB RAM 1024MB RAM 2048MB RAM
Cost month £2.99 £3.99 £7.99 £9.99
Cost year £33.00 £39.99 £79.99 £99.99
Anything above highlighted in orange is currently preventing you from fitting on a smaller plan. If you can reduce your resource usage before your next renewal on or after June 1st 2019 then you'll be put on the smaller plan automatically. All prices ex VAT.


Helpful Guides
Managing your disk space
Reducing your unique websites


The data above was generated shortly before this email was sent, for a comprehensive and up to date view of your disk usage please access the "Disk Usage" tool within your cPanel.


Reseller Hosting Change Summary

reseller-hosting.co.uk (Monthly)
Next renewal on or after June 1st 2019: 15th June 2019

Current Usage Proposed New Plan
Premium Standard Premium Premium Plus
Disk Space 694MB 25GB 100GB 250GB
cPanel accounts 1 25 50 Unlimited
Still Unlimited Bandwidth, emails, MySQL Databases Bandwidth, emails, MySQL Databases Bandwidth, emails, MySQL Databases Bandwidth, emails, MySQL Databases
Cost month £26.99
£24.99 plan
+ £2.00 for WHMCS
£23.98
£14.99 plan
+ £8.99 for WHMCS
£31.99
£29.99 plan
+ £2.00 for WHMCS
£71.99
£69.99 plan
+ £2.00 for WHMCS
Cost year £311.88
£287.88 plan
+ £24.00 for WHMCS
£257.87
£149.99 plan
+ £107.88 for WHMCS
£323.99
£299.99 plan
+ £24.00 for WHMCS
£723.99
£699.99 plan
+ £24.00 for WHMCS
Anything above highlighted in orange is currently preventing you from fitting on a smaller plan. If you can reduce your resource usage before your next renewal on or after June 1st 2019 then you'll be put on the smaller plan automatically. All prices ex VAT. Your WHMCS license cost is included in the calculation to determine your most suitable plan.


Helpful Guides
Managing your disk space
Reducing your unique websites

The data above was generated shortly before this email was sent, for a comprehensive and up to date view of your disk usage please access the "Disk Usage" tool within your cPanel.


Reseller Bolt Ons

Plan/Base Limits 10 cPanel Accounts
(£5/month)
25GB Disk space
(£10/month)
Standard (£14.99)
25 cPanel accounts
25GB storage
Up to 2 blocks
Up to 20 extra cPanels
Total maximum: 45 accounts
Up to 1 block
25GB extra disk space
Total maximum: 50GB storage
Premium (£29.99)
50 cPanel accounts
100GB storage
Up to 5 blocks
Up to 50 extra cPanels
Total maximum: 100 cPanels
Up to 3 blocks
Up to 75GB extra disk space
Total maximum: 175 GB storage
Premium Plus (£69.99)
Unlimited cPanel accounts
250GB storage
N/A
Already unlimited
N/A
Maximum of 250GB disk
space in a shared environment


VPS Change Summary

On your next renewal on or after June 1st 2019 we will be changing the price of additional CPU cores and SSD storage for VPS customers, RAM pricing will remain the same.

Old price/month New price/month
1 CPU Core £2 £5
1GB RAM £3 £3
25GB SSD Storage £3 £5
IP Address £10 £5

CPU and storage prices are increasing to reflect the newer, more expensive (but faster and more reliable) costs associated with running the new platform.

Your VPS Breakdown

The base package price for the VPS service remains the same. Examples below are listed as monthly equivalents.

Old price/month New price/month
cloud-server-87905.smarthosting.co.uk
185.116.213.196
£34.99 £38.99


Why the change?

Less than 2% of users are responsible for over 50% of server resource usage

Offering Unlimited hosting attracts very large accounts (for obvious reasons) and with no incentive to keep disk usage in check we've ended up hosting tens of terabytes of unnecessary data. These are disportionately expensive to support and slow down both the general performance of the servers and the frequency with which we can take backups and restore or move data in the case of a disaster. The new plans provide very generous but sustainable resource limits and ensure that people are paying a fair price for what they use.
Cost Analysis

We appreciate these changes will result in increased costs for many users so have worked hard to mitigate those rises while still making pricing fair for everyone and allowing us to upgrade the platform;

85.9% of Shared Hosting plans will see no or very modest differences.
The vast majority will fit on their equivalent plan and pay either nothing extra or up to £2 extra a month. Users outside of their equivalent plan who don't want to upgrade can reduce disk usage and remove unnecessary addon domains via their cPanel.

76.8% of Reseller plans will pay either exactly the same price or £5 more a month.
Less than 5% won't fit on the new top end 250GB plan (which still offers unlimited cPanel accounts) and we'll help these clients migrate out of a shared environment over the coming months.

78.9% of VPS users will pay either exactly the same price or £3 more a month.
CPU and storage prices are increasing to reflect the newer, more expensive (but faster and more reliable) costs associated with running the new platform.

Reducing the size of the largest plans is an essential step on the path towards our new next-generation platform, which will offer a number of benefits;


Benefits of the New Platform

Improved Speed
A distributed storage system which splits operations over many SSD drives to improve storage speeds over 10X
Improved Contention
Fewer accounts per server means less competition for resources
Improved Reliability
A virtualized approach and distributed storage allow us to tolerate hardware failures without impact
Improved Security
Hardware firewalling on top of our extensive existing security measures
Improved Backups
With less data and fewer accounts per server we'll be able to take more frequent and reliable backups

Development of the new platform is going very well and we anticipate that we'll be able to move accounts to it by June 1st, if not before, hence getting everything ready now.

Next steps

If you're happy with the proposed new resource limits and pricing then you don't need to do anything else. We'll convert your plan and update your billing on your next renewal on or after June 1st 2019.

We don't want to lose any clients as a result of these plan changes and the platform upgrade but appreciate it's a big change that might not suit everyone. We've provided at least 3 months notice before the changes start and will work with all clients over the coming months to smooth the transition however necessary, even if that involves helping you find a more suitable hosting provider.

We have decided to pursue a future that will allow us to focus on quality and develop the fastest platform possible without compromise. I hope that you'll join us for what promises to be an exciting ride at the cutting edge of web hosting.

Kind regards,
Dave Kimberley - COO, Smart Hosting
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