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Dear {fname},

I'm writing to you today to introduce myself as the newly appointed dedicated Reseller Liaison here at Smart Hosting.

"Congratulations Harry!" I hear you say. But what does this have to do with me?

Well, we're always looking to improve the service and who better to ask than the people that use it each day? We need your feedback on the current reseller programme and would love to hear about what you'd like to see us offer.

By now I trust you've acquainted yourself with the fantastic Reseller Guides that a few of us here made just for you. (If not, do check them out, they're really, really good, if I do say so myself)

We've also added over 45 videos on our YouTube channel that are tailored to our systems and configurations. If we're missing any let me know and I'll make a video up for you quick sharp.

But wait, there's more! While I have your attention it would only be sensible for me to inform you of what is being worked on and will be coming to your inbox over the following months (and years, hopefully!):

More YouTube videos and corresponding guides for:

Thunderbird Mail Configuration
SSH importing/exporting of databases
SpamExperts guides to help you understand our mail filtering software
Alongside the following:
A monthly email newsletter that will provide you with the latest updates on the projects we're working on here at Smart, including server/software changes, more guides and tips and tricks on staying ahead of the game. If you don't want it you'll be able to unsubscribe easily. And I won't be (too) offended.
A summary of support Resellers have needed and progress on tools we're working on, or have already deployed to allow you to self-serve faster.

Plus, anything you've let me know you want by replying to this email...

The idea behind this initiative is to allow us at Smart Hosting to provide a better service to you which in itself will in turn allow you to better support your customers.

If you wish to speak to me about any of the thoughts or ideas raised here, please feel free to raise a ticket 'ATTN: Harry' or 'FAO: Harry', I'll be sure to grab them and respond to you as soon as possible.

There is more to come over the next few weeks and I'll be in touch again soon, so keep an eye on your inbox.

Kind Regards,
Harry - Shiny New Reseller Liaison
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