Smart vs. Krystal

We've outlined the key differences between our brands

We own and operate 2 different brands; Krystal & Smart, each of which serves a different type of client. Both make use of the same great UK based support team, hardware and UK datacentres, but there are a number of differences between the 2 brands.

The following table should help you figure out which is the best fit for you but if you’ve any questions, please contact us.

Smart Hosting
Krystal Hosting
Starting price for Unlimited Hosting £2.99/month ex VAT £9.99/month ex VAT
Money-Back Guarantee 30 Days 60 Days
Support 100% UK Based
Live Chat
100% UK Based
Live Chat
Uptime Guarantee 99.9% (Uptime Stats) 99.99% (Uptime Stats)
Backups Off-site
Weekly/Monthly included with 2 retention points (1 weekly and 1 monthly)
Daily Backups available as addon. 30 retention points.
Daily, Weekly & Monthly included with 30 retention points.
Backups Pro is included free with all Ruby plans.
Server Hardware Enterprise-grade servers with dual power supplies & dual internet connections.
100% SSD disks in RAID 5
CloudLinux with cPanel
1000-4000 accounts per server
Enterprise-grade servers with dual power supplies & dual internet connections.
100% SSD disks in RAID 5
CloudLinux with cPanel
<1000 accounts per server
Krystal Business plans are <256
Unlimited LVE Limits Standard Unlimited
25 Entry Processes

Premium Unlimited
50 Entry Processes
Ruby (Unlimited)
50 Entry Processes

NB Krystal Business plans have options for upto;
150 Entry Processes
Advanced Features SSH only on Premium SSH included
PCI-DSS compliance available on Business plans
Reseller Packages Share same servers as normal hosting Live on dedicated Reseller servers
Service Level Agreement (SLA) for Managed Services Just Uptime (see above) Support Response & Uptime Guarantees
Bespoke SLA’s available
Web Server LiteSpeed LiteSpeed
Optimised for Value-orientated home users and small business Quality-orientated professionals and enterprise
Professional & reputable hosting from a company you can trust
These guys go the extra mile...

The big difference I have found between Smart Hosting and their competition is that these guys WANT to do the right thing by their customers. They do go the extra mile. Great product at a good price and with excellent support. Nigel

The customer support is incredible & fast

I couldn't have chosen a better company for my web hosting, very glad to be with you guys and definitely will share my experience with all of my friends who may need hosting in future! William Smith

Very happy customer indeed!

First class service since joining, great product and service, amazing value for money. A very happy customer and looking forward to that continuing. A big well done! Kenneth